Its business as usual with us and we aim to keep to the below timeframes below.
Please note: Due to COVID-19 Delivery timeframes for Express Deliveries are extended to 1-2 Working Days
Items are dispatched Monday - Friday. All items paid for before 3pm will be sent the same working day. Any orders placed after 3pm Friday will be despatched the following Monday
Standard = 3-5 working days (£3.99 Per Order)
Express = Premium Next working day (£6.99 Per Order)
Store Collection = 1-2 Working Days (FREE). See our stores
FREE Standard Delivery on orders over £50.
All orders must be placed, completed and paid for in full before 3pm for all Express delivery service orders.
Please Note Working Days exclude weekends. Any order placed after 3pm will be processed the Next Working Day (Monday to Friday).
EU / Non-EU = 5-7 working days Approximately (£9.99 Per Order)
Rest of World = 7-21 working days Approximately (£12.99 Per Order)
We ship internationally to Most International Countries all over the World. If you are unsure if we deliver to you country please contact us and we will be happy to help.
Who delivers the parcels?
Standard Deliveries in the UK are made by Royal Mail and can be tracked here
Express Deliveries in the UK are made by DPD and can be tracked here
Items sent outside the UK will be passed on to your local Postal Service for delivery.
Do I need to sign for the item(s)?
All items are sent either tracked or require a signature on delivery dependign on the size/weight of the item and will be sent with a full trackable delivery service. If there is no-one available to sign for the item(s) a Card will be left explaining what procedure to take next.
Do I pay Customs Charges?
Please note when sending goods we cannot be held responsible for any customs or import duties charged when the goods arrive in your country. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and can't let you know how much they'll be. Policies vary from country to country so it would be a good idea to check your local customs for more info.
If you have chosen Free Delivery to Store the item will be shipped to store for pickup within 1-2 Working days from the shipment confirmation date. Our store staff will notify you via email/Telephone when the item is ready for collection. Simply bring in your copy of your order and some form of ID and we will pass over your order.
Can I return my item(s)?
We are happy to accept and refund any Unused items/Goods deemed faulty on inspection from ourselves within 30 days of receipt with all original tags and packaging intact.
You can now send the items back fast and easy with our simple 3 step returns process.
Package the parcel ready for return including original delivery note with completed return reason on the Delivery Note.
Send to our return address provided to return your order.
Please ensure you get a proof of posting receipt to cover you in the unfortunate event of any loss in the return process. We cannot be held responsible in the event of loss if you cannot provide proof of postage.
In the event of a lost delivery note please ensure you put a note inside the return stating the Order Number and reason for return as we will be unable to process the return without this information.
Please ensure all items are packaged back in their original packaging/boxes in a re-saleable condition (where applicable) and put inside a suitable mailing bag for return. Please ensure return labels are not attached to original packaging. If items are not in a re-sellable condition on return then we reserve the right to either re-send the goods back to the customer or issue a partial refund as not in a re-sellable condition, this does not apply to faulty returns. For hygiene reasons Socks, Underwear, Face Masks/Covers & Jewellery is Non-Refundable.
Do I pay to return item(s)?
Currently we do not offer a Return Service so the Return Postage is borne by you (the customer), unless we (A&A Sports) have made an error or the product is confirmed as being faulty, in which case we can either refund the postage incurred to return the item or arrange a collection of the item(s). Please send the goods back to us via a Standard Tracked service and not via any express methods. If you choose to use an express service, we will only refund the cost of the equivalent standard post rate (up to a maximum of £5 for UK).
Alternatively we can arrange a collection via DPD or offer a Free Return Label via Royal Mail if there is a fault, or we have made an error on the order. Please Contact Us and we can arrange this for a time that is suitable.
If the item is a Non Faulty, Large order and requires a return arranging as is unable to be returned via a standard delivery service (e.g Royal Mail) then we can arrange this via DPD as this will need to be returned via a premium courier due to the size and weight. For any large returns there will bee a £9.99 charge for the return postage (that will be deducted from the return) for all large order returns that require a collection. Please Contact Us and we can arrange this for a time that is suitable.
Can I exchange my item(s)?
If you need a different size please advise this on the return Delivery Note and return the unwanted item using the return information provided. We are only able to exchange items where you request a different size of the same item you initially ordered. Please note, if the size you require in exchange is out of stock, we will issue a refund for your item(s).
Is this service available outside the UK?
Please note that this returns process is only available to UK clients and this return service is not applicable outside the UK. Any International returns please contact us and we can provide specified returns information for your specific country of residence.
How / When will I receive a refund?
UK Returns can take up to 10 working days to arrive and be processed by our returns team. Once the return has been processed via original payment method this can usually take 24-48 Hours for the payment to arrive back. Please allow 7-14 Working days for us to process your return from shipment.
Our return address is as follows:
If you want to return to store you are more than happy to return to our Store. The Staff will notify the Online Department to process the Original Payment Method. The Store will not be able to process the refund. Please Click Here for our store address to return.
If you cant find the answer here, please feel free to contact us and we will be happy to help.