We are happy to accept and refund any Unused items/Goods deemed faulty on inspection from ourselves within 30 days of receipt with all original tags and packaging intact.
You can now send the items back fast and easy with our simple 3 step returns process.
Package the parcel ready for return including original delivery note with completed return reason on the Delivery Note.
Send to our return address provided to return your order, via a trackable recorded delivery service.
Please ensure you get a proof of posting receipt to cover you in the unfortunate event of any loss in the return process. We cannot be held responsible in the event of loss if you cannot provide proof of postage.
In the event of a lost delivery note please ensure you put a note inside the return stating the Order Number and reason for return as we will be unable to process the return without this information.
Please ensure all items are packaged back in their original packaging/boxes in a re-saleable condition (where applicable) and put inside a suitable mailing bag for return.
Please ensure return labels are not attached to original packaging. If items are not in a re-sellable condition on return then we reserve the right to either re-send the goods back to the customer or issue a partial refund as not in a re-sellable condition, this does not apply to faulty returns.
For hygiene reasons Socks, Underwear, Face Masks/Covers & Jewellery is Non-Refundable.
DO I PAY TO RETURN?
Currently we do not offer a Return Service so the Return Postage is borne by you (the customer), unless we (A&A Sports) have made an error or the product is confirmed as being faulty, in which case we can either refund the postage incurred to return the item or arrange a collection of the item(s). Please send the goods back to us via a Trackable Recorded Delivery service and not via any express methods. If you choose to use an express service, we will only refund the cost of the equivalent standard post rate (up to a maximum of £5 for UK).
Alternatively we can offer a Free Return Label via Royal Mail if there is a fault, or we have made an error on the order. Larger items may require a different method of return so Please Contact Us in the event that there is a fault or if we unfortunately made an error and we can arrange this.
If the item is a Non Faulty, Large order and requires a return arranging as is unable to be returned via a standard delivery service then we can arrange this via an alternative courier as this will need to be returned via a premium courier due to the size and weight. For any large returns there will bee a £9.99 charge for the return postage (that will be deducted from the return) for all large order returns that require a collection. Please Contact Us and we can arrange this for a time that is suitable.
CAN I EXCHANGE? (UK ONLY)
If you need a different size please advise this on the return Delivery Note and return the unwanted item using the return information provided. We are only able to exchange items where you request a different size of the same item you initially ordered. Please note, if the size you require in exchange is out of stock, we will issue a refund for your item(s). The exchange service is only applicable to UK residents.
I DON'T HAVE ANY PAPERWORK?
Please download and fill in the return slip with all applicable information as we are unable to process your return without this information.
International customers, can follow the same return procedure provided above but we have country specific return addresses that our international customers can return their orders to (see return addresses here). Please ensure the above steps are followed and that you only ship to the address in your own country. Our return warehouses cannot accept cross country returns. If your country is not listed then you will need to return your order to the UK return address.
If there is a manufacturers fault then all faults will need to be notified within the first 30 days of order and are liable for a full refund if the item is deemed faulty by the brand. All faults provided after the first 30 days will be viewed case by case and we will notify the brand of the fault and if the fault is accepted then we we either provide a replacement item or issue the refund to the value of the item only (excluding postage) onto a gift card for future purchases. We are unable to issue refunds back via the original payment method after the 30 day return period. If there is a fault after the first 30 days please contact us before returning the goods so we can provide details on next steps and a image of the issue may be required prior to return of the item(s), and we will have to get authourisation from the brand before we can proceed with any faulty after this 30 day period.
HOW LONG DOES A REFUND TAKE?
UK Returns can take up to 10 working days to arrive and be processed by our returns team. Once the return has been processed via original payment method this can usually take 24-48 Hours for the payment to arrive back. Please allow 7-14 Working days for us to process your return from shipment.
International returns can take approximately 15-30 working days to be returned and processed via our International warehouses.
WHAT ADDRESS DO I RETURN TO?
See a full list of return addresses for your country Here.
CAN I RETURN TO STORE?
If you want to return to our store you are more than happy to return to our Store. The Staff will notify the Online Department to process the Original Payment Method. The Store will not be able to process the refund. Please Click Here for our store address to return.
If you cant find the answer here, please feel free to contact us and we will be happy to help.